A detailed review follows, but bottom line up front - your search for turf in DFW should end with Waterloo.
If you’re reading this and all the other five star reviews, you’re probably thinking the same thing I did a few months ago: Colter and his team sound too good to be true. Let me assure you, they are the real deal!
From start to finish, my experience with Waterloo exceeded all expectations. My first interaction was with Thomas, who showed up on time, professionally dressed, and eager to learn about my vision.
Within hours of walking through my backyard, I had multiple quotes detailing the various options and scopes we discussed. Thomas was detailed, but not at all pushy, and gave me the time and space needed to make an informed decision.
After a few phone calls and texts, we decided to move forward with installing turf through the remainder of our backyard - complimenting an existing turf project and retaining wall centered around a play-set.
In the days leading up to install, Thomas clearly communicated timelines and managed our expectations allowing us to hit the ground running. A storm delayed the start by a day, but Thomas was proactive and communicated the weather delay early. He even showed up in the rain to personally offload supplies from the delivery truck to help keep the project on timeline.
On install day Waterloo’s crew showed up on time and ready to work. Thomas introduced me to the team lead, Diana, who was incredible and extremely detail oriented. Waterloo’s owner, Colter, was on site for introductions and frequently stopped by throughout to ensure things were running smoothly and all questions were answered. It’s clear he takes pride and personal ownership in the work his crew produces.
Our goals for this project were to address drainage issues on the side of our house and reclaim almost a third of the yard an aggressive slope rendered unusable. Diana’s crew regraded our yard and provided creative solutions to salvage an existing drainage project done by another company. Diana and Christian consulted with me several times, clearly communicating pros and cons of various options to address the drainage issues.
By the end of the first day, the crew completely regraded our yard, laid two truck loads of sub base, and compacted a perfectly smooth surface across over 2,200 sq ft. Within the first few hours of work, Diana’s attention to detail and personal pride in the job she led became obvious and I never felt like a customer holding the crew up from their next job site.
Waterloo sets the tone early, the entire team is there to provide a quality service they’re all willing to put their names behind.
Day two began with the crew on time again. Colter and Thomas were close behind, offering quality assurance in addition to the detailed oversight Diana and Christian provided. At no time was I left to doubt the quality of install. The crew of 6 worked fast, but meticulously, and had install complete by 7pm on day two. Their attention to detail included carefully cutting around existing irrigation, chiseling edges of concrete to achieve perfect borders, and wrapping turf along the fence line to hide any visible bender board.
The team went above and beyond to leave the job site better than they found it and even provided a maintenance service to the existing turf installed by another company.
Overall, I can’t recommend Waterloo Fort Worth anymore enthusiastically. From top to bottom, Colter runs a fantastic operation that delivers a premium product supported by uncommon attention to detail and customer service.
Waterloo did a fantastic job completing our backyard, we look forward to enjoying our Saturdays for years to come!